FREQUENTLY ASKED
Answers, quietly.
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Ziwachii remains committed to using natural fibres and thoughtfully selected natural fibre blends, chosen for their exceptional softness, comfort, and enduring quality.
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The Mercer is designed with a true-to-size fit. The model is 6'0" (183 cm) and weighs 76 kg, wearing a size Medium.
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Hand wash in cold water with a gentle wool detergent. Avoid bleach and tumble drying. Reshape gently while damp and lay flat to air dry, away from direct sunlight. If you prefer, a professional cleaner experience with cashmere may also be used.
Store folded rather than hung, to preserve shape. If hanging is necessary, use a wide, padded hanger for short periods only.
Our scarves follow the same care , hand wash cold , lay flat to dry, and store folded.
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We currently ship within Canada. We look forward to expanding to additional destinations in the future.
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Returns are accepted within 14 days of delivery, provided the item is unworn, unused, and returned with its original tags attached.
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Ziwachii is made in small, limited productions for uncompromising quality — and only in ordered sizes . Each production closes at 11:59 p.m. CT on the 15th of every month and your piece arrives the next month. Orders after arrive the following month.
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Yes. Exchanges are available provided the item is returned in its original condition with all original tags attached, subject to product availability.
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For all enquiries, please contact enquiries@ziwachii.com.